Frequently Asked Questions

Simply browse our collections, select your preferred product, choose your size, and click Add to Cart. Follow the checkout process to complete your purchase. You will receive an order confirmation email once your order is placed successfully.

We process orders quickly, so please contact us within 12 hours of placing your order if you need to make any changes or cancellations. Once the order is dispatched, we are unable to make modifications.

Yes, we do take up select custom orders. Please email us at suruchibhownani@gmail.com with your requirements, measurements, and preferred timeline, and we will confirm availability.

Please refer to our Size Guide page for detailed measurements. We recommend measuring yourself and comparing with our size chart before placing an order. If you are between sizes, we suggest sizing up for comfort.

We currently offer sizes S, M, L, XL, and XXL across most of our collections.

Yes, we ship worldwide. International shipping charges vary by destination and will be calculated at checkout.

Domestic orders within India are typically delivered within 5–8 business days. International orders may take 10–21 business days depending on destination and customs clearance.

We offer free shipping on all domestic orders above ₹7,499.

We accept returns within 7 days of delivery for unused, unwashed, and unaltered items in their original packaging. Sale items and custom orders are not eligible for returns.

Please email us at suruchibhownani@gmail.com with your order number, the item(s) you wish to return, and the reason for return. Our team will guide you through the process within 1–2 business days.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

We accept all major credit and debit cards, UPI, net banking, and popular wallets. International orders can be placed using international credit/debit cards.

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your information is always protected.

Each garment comes with a care label. We recommend dry cleaning or gentle hand washing for embroidered and embellished pieces. Detailed care instructions are included on every product page.

We make every effort to display product colours as accurately as possible. However, slight variations may occur due to screen settings and photography lighting. If colour accuracy is critical, please contact us before ordering.